A number of Ealing residents have been issued with parking fines for not renewing their resident parking permits. Many people were caught out because they hadn’t received a reminder from the Council.
Although the Council stresses that permit reminders are sent as a courtesy and it is the responsibility of residents to renew their notices, there was a glitch following an upgrade to the system resulting in email renewal notices not going out. This has led to some people successfully challenging the Penalty Charge Notice.
To avoid problems, it’s well worth checking the status of your permit by logging in to your account on Ealing’s website.
PayByPhone replaces RingGo
From 1 April, both Resident Visitor permits and Cashless Parking (using a phone instead of Pay and Display) have been sold by PayByPhone rather than the existing provider – RingGo.
To park – Step 1
To park in an Ealing cashless parking bay or to pay for visitor parking, you will need to open an account with PayByPhone using the PayByPhone app (downloaded via the App Store, Google Play) or via the website: www.PayByPhone.com/ealing.
Once you’ve set up an account (telephone number and password), you then need to register a debit/credit card.
No details have been transferred from RingGo in the interests of personal data security although you may find that your phone details are already registered if you have previously used PayByPhone at some point in the past.
To book parking for a visitor in your CPZ – Step 2
Although the Council has not included this vital step in the announcement of the changes to Ealing residents, you will need to click on a couple of buttons to apply for a new permit before you can set up visitor parking with PayByPhone.
You can do this by clicking on “Permits” then following “Apply for a permit.” The approval of your permit application should be confirmed by PayByPhone pretty much immediately.
For your information, Zone B is now a different location number: 37403. However, you still choose Zone B from the drop-down list and the app then confirms that you have registered with 37403.
Questions or problems
If you have a problem with the PayByPhone system, email: firstname.lastname@example.org or phone the Helpline: 0330 400 7275.
To contact the Council, email: email@example.com or phone: 020 8825 6677 (usually an Answerphone service but your message should be answered reasonably quickly).